Question 1

When will it arrive?

Accepted Answer

Sterling silver leaves us in 2–3 days and reaches most Australian addresses within a week. 9ct gold in stock ships in 2–3 days; made-to-order gold and platinum take 3–4 weeks. Every cart line shows its own estimated arrival date.

Question 2

Will the recipient see the price?

Accepted Answer

No. There is no invoice in the parcel and the packing slip carries no prices. Your receipt is emailed to you only.

Question 3

Can you send it straight to them?

Accepted Answer

Yes — that is the default. Enter their address as the delivery address, write your card message at checkout, and it arrives wrapped and ready to give.

Question 4

Do you resize rings?

Accepted Answer

Once within twelve months, free, up or down two sizes. Beyond that we quote at cost. Cuffs are adjusted by hand at the widest point.

Question 5

What is your returns policy?

Accepted Answer

Ready-to-ship pieces can be returned unworn within 30 days for a full refund. Made-to-order and custom pieces are made for one person, so they are returnable only if we have made an error.

Question 6

Do you ship outside Australia?

Accepted Answer

Yes. Prices are in AUD; duties and taxes are the recipient's responsibility outside Australia. More currencies are coming.

Question 7

Is anything plated?

Accepted Answer

No. Every piece is solid sterling silver, 9ct gold, 18ct gold or platinum.

Question 8

What is a shortener ring?

Accepted Answer

A small ring on the chain that lets you wear a pendant higher; the extra length hangs neatly at the back. It is complimentary with any chain.

FAQ, shipping & returns